1. How to read this list
SkyInbox is provided by SKILLS IT SOLUCOES EM TECNOLOGIA LTDA, trading as Skills IT, Brazilian company registration (CNPJ) 05.699.856/0001-10. This page lists the external services that may take part in processing data, organised by purpose. Which of them take part in each operation depends on the features and channels the customer company uses.
It complements the Data Processing Agreement, which sets out the obligations for selecting, contracting and supervising these providers.
2. Customer service platform
| Service | Purpose | Data and condition of use |
|---|---|---|
| Microsoft Azure | Platform hosting: server, storage and backups | All platform content, stored on the infrastructure administered by Skills IT |
| OpenRouter | Routing of calls to Sky's language model | Conversation excerpt, relevant knowledge base articles and generated reply, when Sky is active |
| OpenAI | Sky's language model and knowledge base vectorisation | Conversation excerpt, knowledge base articles and generated reply, when Sky or a chatbot AI block is active |
| Google Cloud Translation | Automatic message translation | Text of the messages to be translated, only when the feature is enabled for the account |
| Sign-in to the dashboard with a Google account | Name, email and account identifier, only for those who choose this sign-in |
Skills IT and the model providers it selects and contracts do not use messages, documents or generated replies to train artificial intelligence models.
3. Channels and services connected by the customer company
Channel operators deliver and receive messages. They are connected by the customer company, which accepts each operator's terms when connecting the account:
| Service | Channel |
|---|---|
| Meta | Official WhatsApp Business API (direct connection, no intermediary), Instagram and Messenger |
| Telegram | Telegram |
| The customer company's email provider | Mailboxes connected as a channel |
Services that depend on the customer company's own account, such as Twilio and Bandwidth (voice and SMS), Dialogflow and video call providers, only process data when the company enables them, and are governed by the contract between the company and the provider.
4. Company website
| Service | Purpose | Data and condition of use |
|---|---|---|
| Vercel | Hosting and delivery of the website skyinbox.com.br | Web requests, IP address and technical access data |
| Vercel Web Analytics | Website audience measurement | Technical browsing data, only with consent |
| Vercel Speed Insights | Website performance | Loading and visual stability metrics, only with consent |
| Google Analytics | Website audience measurement | Page path, traffic source, campaign markers and actions on the website, only with consent |
Contact requests sent through the website are delivered by email, through the mail server of the skyinbox.com.br domain, and recorded in the Skills IT sales system. The Cookie Policy details the measurement that requires consent.
5. Internal components
Chatwoot, KanbanCW, Typebot, PostgreSQL, Redis and Nginx are software components of the platform that run on the infrastructure administered by Skills IT. They are not external providers receiving data, which is why they are listed separately from the list above.
6. Changes and contact
Before adding or replacing a subprocessor that processes data on behalf of the customer company, Skills IT gives notice through the registered contact, with a period to object, as set out in the Data Processing Agreement. This list is updated at the same time, with a new dated version.
Contact: contato@skyinbox.com.br.